Immediate Media (‘Immediate’ or ‘we’) is committed to protecting the personal information you provide or we collect when you buy any of our magazines or products, or use any of our websites and applications (our ‘services’).
This policy may be updated from time to time to keep up with legal and/or business developments, so you should check it each time you submit information to any of our services. The date of the most recent changes to each section of the policy will appear at bottom of this page.
Types of information we may collect about you
When you sign up to our services (such as our website forums or regular newsletters), enter competitions, buy a magazine subscription, order products, take up a reader offer or use our websites or mobile apps we may collect personal information about you. Different services may require different types of information.
If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent you are not allowed to give us your information.
Here is some more specific detail about the information we collect:
As well as collecting information directly, we may receive personal information about you from third parties (such as our business partners) where you have provided your permission to them to share your information, or they are otherwise legally permitted or required to disclose your personal information to us. We may also collect information gathered from publicly available sources and social media platforms.
We may also compile and share aggregated data, such as statistical or demographic data. This gathers together your personal information and that of others in an aggregated, anonymised way. It does not directly or indirectly reveal your identity.
If you fail to provide the personal information we have requested where we are required to collect this by law, or to perform our contract with you, we may be unable to perform the contract we have or are trying to enter into with you. However, we will notify you if this is the case.
How we look after your information
We are committed to protecting your personal information, and we have appropriate procedures and security features in place to keep it secure and prevent unauthorised access.
Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk.
The information that we collect from you may be transferred to, stored at, or accessed from a destination outside the European Economic Area (which consists of the EU, Iceland, Norway and Lichtenstein) by us (or by someone acting on our behalf) where it is necessary to fulfil an order, process payment details or provide you with other services. Where this is the case, we will always ensure that appropriate protection is in place to protect your personal information.
How and why we use your information
We may use your information for a number of purposes, depending on how and where we receive it. We will always do so in one or more of the lawful ways set out here:
We will set out why we would like to use your data, and ask for your permission to do this. For example, we will do this where:
Where our processing of your information is based on your consent, you can withdraw this consent at any time using the details in the “How to contact us" section, by changing your account settings if you have an online account with us, or by changing your website browser or mobile device settings in relation to cookies. You will also be given a straightforward way to opt out of our marketing messages each time you receive a communication from us. Please note that it may take up to two weeks to implement changes to your preferences.
In some circumstances we will need to use your information to help us provide you with the product or service you have ordered. For example, we will do this:
Sometimes we will use your information for specific purposes we have carefully considered, taking into account any potential impact on you and your rights, where it will help us to enhance the services we provide and benefit our customers. This may include:
Where we process your information based on legitimate interest grounds, you may object to this at any time and we will stop using it for that purpose unless we have compelling legitimate grounds or other legal reason for continuing to use it. Please see “Your rights” for further information.
We are entitled to process your personal information where we are under a legal or regulatory obligation to do so.
Who we share your information with
Generally, we will only use your information within the Immediate Media group of companies to provide you with the service or product you have requested.
We will also disclose your information to other trusted third parties with your consent, or where we have justification for doing so (see “How and why we use your information”). This may include:
Similarly, our services may contain links to websites or apps that are owned and operated by other organisations, and which have their own privacy policies that govern their collection and use of your personal information. Your use of such websites is therefore at your own risk.
Where we pass personal information to a third party acting on our behalf, in addition to the measures set out above we also require them to treat this information with at least the same protection we do. We only permit them to process your personal data for specified purposes, and in accordance with our instructions. We do not share more information with them than is necessary for the relevant purpose.
How long we hold personal information for
We collect all personal information for one or more specific purpose (see “How and why we use your information”). This means that we hold your information on our systems for as long as is necessary to fulfil the purpose, or as long as is set out in any relevant contract you hold with us. Once that purpose has been fulfilled, we will securely delete the data, unless we are required to keep the data longer for legal, tax or accounting reasons. For example, if you change your registration profile to opt-out of receiving communications from us, your relevant details will stay on the system so we can ensure that we do not contact you in the future.
Alternatively we will anonymise your information, so that we (or anyone else) can no longer tell that the data relates to you, at which point your information will cease to be considered personal information.
You have the following rights in relation to the personal data we hold about you:
We try to respond to all legitimate requests within one month, unless your request is particularly complex or you have made a number of requests, in which case it may take longer. If this is the case, we will keep you updated.
How to contact us
The Data Protection Officer, Vineyard House, 44 Brook Green, Hammersmith, London, W6 7BT, United Kingdom
Tel: +44(0)20 7150 5000
It would be very helpful for us if you could include your full name, user name (if applicable), your postcode, details of the service you are using and/or your magazine subscription information when contacting us.
If you are unhappy with the way we have handled your personal data, or how we have responded to any request, please let us know using the contact details set out above. However, if we are unable to resolve the matter to your satisfaction you can also contact the Information Commissioner’s Office (www.ico.org.uk).
Last updated: 25th May 2018